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Companies and Departments

TL;DR; Companies are the top-level containers in the LMS; Departments are the subdivisions inside each company. You create a company first, then at least one department inside it, and everything else — courses, libraries, people — lives inside a department.

Why two levels?

Two levels of containers might feel like overkill if you're producing a single course for one team. But the two-level structure pays off as soon as you do any of these:

  • Run training for more than one client (as a consultant or managed-services provider).
  • Have multiple legal entities that need to keep their data isolated.
  • Have teams with different content needs inside one organization, and want each team to manage its own library without stepping on the others.

A company is the "who owns this?" level. A department is the "which team inside that owner?" level.

Creating a company

Creating companies and departments is handled by Lupo administrators during onboarding. If you need a new company or department set up, contact help@lupo.ai.

The fields involved are:

  • Name — the company's display name.
  • Tiny URL — a short, URL-safe identifier used in the company's LMS path (for example, /lms/acme for "acme").
  • A few other metadata fields like logo and description.

Create Company form

Disabling and enabling companies

A company can be disabled — hidden from learners without being deleted. Disabling is how you take a company offline when it's no longer active, without losing the historical data. You can re-enable it later from the company list.

This is different from deletion, which Lupo doesn't generally do (it keeps learner records intact for compliance reasons). When in doubt, disable.

Creating departments

Like companies, new departments are set up by Lupo administrators. The fields involved are:

  • Name — the department's display name.
  • Tiny URL — a short identifier used inside the company's URL path.
  • Description — optional blurb visible on the department's home page.

Company details page showing the list of departments

Inside a department

Clicking a department opens its home page. This is where the actual work happens. You'll see:

  • Courses — the list of courses in this department. This is where you create, edit, and manage them.
  • Libraries / Knowledge Base — the reference content. See Knowledge Base Overview.
  • People — who has access to the department and at what role.
  • Settings — department-level configuration.

Everything below this point lives inside the department you're looking at.

Inactive departments

Like companies, departments can be made inactive. Inactive departments are hidden from the default department list, but you can still see them by toggling the filter at the top of the page. Disable a department when the team no longer needs it but you want to keep the historical record.

Picking the right structure

A few structural rules of thumb:

  • One company per legal entity or client. Don't mix multiple clients' data under a single company.
  • Departments by function or audience, not by course. A department should represent a team or learner group, not a single piece of content. "Sales Enablement" is a good department. "Q2 Sales Training" is a course inside it.
  • Don't over-subdivide. Three or four departments is plenty for most organizations. You can always add more later.

Where to go next