Welcome!

Get to Support

TL;DR; Support is reached from the footer of any page — either the Support link or the Contact email — or by emailing help@lupo.ai directly.

Before you start

Nothing — this works whether or not you're signed in. (On a company's branded Lupo site the footer is different; see below.)

Steps

  1. Scroll to the bottom of any Lupo page. In the Company column of the footer, select Support.

  2. The Support page shows an Email help@lupo.ai button, a phone number, a Browse the documentation link back to these docs, a short list of what to include in your request so it gets resolved faster, and links for privacy and data requests.

  3. If you'd rather skip the page, the footer's Contact link opens the same help@lupo.ai address directly in your email app.

What this doesn't do

There's no live chat or in-app help center — email and phone are the only channels. There's also no "need help?" link inside a course or activity itself; support is reached the same way from anywhere in Lupo, not contextually from where you got stuck.

If your company uses a branded Lupo site (a white-label subdomain), every page there — not just the sign-in page — carries a slim footer with only "Powered by lupo.ai", so there is no Support or Contact link anywhere on that site. Email help@lupo.ai directly, or open the Support page at https://lupo.ai/support.

Common issues

Can't find the footer — it's at the very bottom of the page, below the main content; on a long page like a course, scroll all the way down.

Where to go next