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Plans and Subscriptions

TL;DR; A Plan is a catalog entry — a name, a price, and a minutes allotment per user. A Subscription is what actually attaches one to a company, and it attaches at the department level, not the company as a whole.

Before you start

See Customer workspaces for the company you're subscribing.

Steps

  1. Plans (under System Management) is the catalog: a Plan's Stripe lookup key, its Name, its price per user, how many minutes per user it includes each month, whether it's active, and its billing interval. Creating or editing a Plan only changes the catalog entry — it doesn't attach anything to a company by itself.

  2. Subscriptions is where a Plan actually reaches a customer: create one by picking a Department and a Plan, then filling in the seat count (Users), the Start date and Next renewal date, an optional Details note, and whether it's Active. A subscription attaches to a department, not to the company as a whole — a company with several departments can have a different plan per department. Once created, the department can't be changed; edit the plan, dates, seats or active flag instead.

  3. A subscription also carries a billing mode — paid through Stripe, invoiced outside Stripe, or complimentary. It's recorded by the Lupo team when the subscription is set up; there is no control for it on this form.

What this doesn't do

There's no live self-service page where a customer picks and pays for their own plan — every subscription here is set up by a platform owner on the customer's behalf. A department whose subscription runs through Stripe can open Stripe's billing portal from its Usage page, but that manages payment details, not the plan.

Where to go next