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Uploading Content Items

TL;DR; A content item is a single file inside a library folder — a document, a presentation, a video, or another supported file. You upload content items from inside a folder; they show up in the library's browse view, and the AI agent answers from the ones it can read.

Content items are the atoms of the Knowledge Base. Everything the AI agent can answer questions about is, ultimately, a content item someone uploaded.

Supported file types

Libraries accept these file types:

  • Markdown (.md) — rendered as formatted HTML.
  • PDF (.pdf) — rendered in an embedded viewer.
  • Plain text (.txt) — rendered as-is.
  • Video (.mp4) — uploaded like any other file. Lupo automatically transcribes each video up to 500 MB: it shows a Transcribing badge while that runs and a Transcript badge when it's done.

They also accept Word (.doc, .docx), Excel (.xls, .xlsx), and PowerPoint (.ppt, .pptx) files, images (.png, .jpg, .jpeg, .gif, .webp), audio (.mp3, .wav), .csv, and .json.

The AI agent answers from PDF, Word (.docx), PowerPoint (.pptx), Markdown, and plain-text files, and from the transcript of each transcribed video. Every other type — including .doc, .ppt, Excel, images, and audio — is stored in the library, but the agent doesn't read it.

Uploading from inside a folder

Open the library, navigate to the folder where you want the content to live, and click Add File — or drop a file onto the list of files. A dropped file always goes into the folder you're viewing, even if you drop it on a subfolder's row. In the Upload file dialog, choose the file and click Start upload.

The file is the only thing you provide: there's no title, description, or tags to fill in. The content item takes the file's name, extension included, and that name is what people see in the library.

Uploading several files

Files upload one at a time. The dialog takes a single file, and if you drop several files onto a folder, only the first one is picked up. Upload the others one by one.

Naming content items

A content item's name is what someone browsing the library sees, so name the file clearly before you upload it. "Incident Response Runbook.pdf" beats "Runbook-v2.pdf." Avoid acronyms unless they're universally known.

To change a name after uploading, open the ⋮ menu on the item's row and choose Rename. Lupo keeps the file extension for you.

How content items are used

Content items have two audiences:

  • Learners browsing directly. They open the library, navigate to the folder, click a content item, and read it inline. Same rendering experience as document activities.
  • The AI agent. The AI indexes the content items it can read and uses them as the source material for answering questions.

People browsing go by each item's name; the AI agent reads what's inside the file. A clear name and well-structured content serve both.

Updating a content item

To put a new version in place, upload the new file to the same folder under the same name. Lupo asks what to do: Replace moves the old version to the library's trash and gives the new file its name; Keep both stores the new file under a numbered name, such as guide (1).pdf.

Removing a content item

Delete a content item from the ⋮ menu on its row. It isn't erased right away: it moves to the library's trash.

KB Managers and Company Administrators can open Trash from the library page and Restore a deleted item. Items are permanently deleted 30 days after being moved to trash; each item there shows the date it will be permanently deleted. An item whose folder is also in the trash shows Parent deleted instead of Restore: restore the folder first.

Deleting an item also removes it from the AI agent's index, and restoring it doesn't add it back. After a restore, a KB Manager can choose Re-index from the item's ⋮ menu so the agent answers from it again.

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